The City of Corcoran's Transit Division Corcoran Area Transit (CAT) is committed to compliance with Title VI of the Civil Rights Act of 1964 and all related regulations and directives.  CAT assures that no person shall on the grounds of race, color, national origin, gender, age, or disability be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any CAT service, program, or activity . The Agency also assures that every effort will be made to prevent discrimination through the impacts of its programs, policies, and activities on minority and low-income populations.


Declaration and Title VI Policy
The City of Corcoran Corcoan Area Transit (CAT) Traffic Division is committed to Title VI of the Human Rights Act of 1964 and to all relationships and directives related to this fact. CAT ensures that no person will be excluded because of race, color, national origin, sex, age, physical handicap or salary from participation in, or will be denied the benefits of, or in any other way will be subject to discrimination under any of CAT services, program or activity. The City of Corcoran also ensures that every effort will be made to prevent discrimination and impacts of its programs, policies, and activities on the minority community and low-income populations .


Title VI Program
Title VI Complaint Form English
Title VI Spanish Complaint Form


COMPLAINTS OF DISCRIMINATION PROCEDURE

DISCRIMINATION COMPLAINT PROCEDURE

These procedures cover all complaints filed under Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Civil Rights Restoration Act of 1987, and the Americans with Disabilities Act of 1990, relating to any program or activity administered by CAT as to consultants, and contractors. Intimidation or retaliation of any kind is prohibited by law. The procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting (s) between the affected parties and the Title VI Coordinator may be utilized for resolution.


These procedures cover all claims filed under Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Restoration of Civil Rights Act of 1987, and Americans with Disabilities Act of 1990, relative to any program or activity administered by CAT consultants and contractors. Intimidation or retaliation of any kind is prohibited by law. The procedures do not deny a complainant's right to file formal complaints with other state or federal agencies or to seek private counsel for discrimination complaints. Every effort will be made to obtain prompt resolution of complaints at the lowest possible level.


Complaint Procedure
Any individual, group of persons or entity who believes they have been subjected to discrimination prohibited by the nondiscrimination requirements may file a complaint with the City of Corcoran Traffic Division Cat. The form can be downloaded (www.cityofcorcoran.com) or is available in hard copy from the City of Corcoran (City Hall) or from the Corcoran CAT staff repository (Appendix 1). A complaint must be filed within 180 days of the alleged appearance.

1.        In cases where the complainant is unable or incapable of providing a written statement, a verbal complaint may be made.  The Title VI Coordinator will interview the complainant and if necessary assist the person in converting verbal complaints to writing. All complaints must, however, be signed by the complainant or his / her representative. 

In cases where the complainant is unable or unable to provide a written statement, a verbal complaint may be filed.  The Title VI Coordinator will interview the complainant and, if necessary, assist the person in converting verbal complaints into redaction. However, all complaints must be signed by the complainant or his representative. 


2.       Complaints shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination.

Complaints must state, as completely as possible, the facts and circumstances surrounding the alleged discrimination.


3.       CAT will provide the complainant or his / her representative and any contractor (respondent) with a written acknowledgment that CAT has received the complaint within five (5) working days of receipt.

CAT will provide the complainant or their representative and any contractor (respondent_ with a written acknowledgment that CAT has received the complaint within five (5) business days of receipt.


4.       A copy of the complaint will be forwarded to the City of Corcoran's legal counsel for review.

A copy of the complaint will be sent to City of Corcoran legal counsel for review.


5.       The Community Development Director and or Transit Coordinator will assign an investigator to the complaint (this may be the Title VI Coordinator or other designated staff).

 The Director of Community Development or Transit Coordinator will assign an investigator to the complaint (this may be the Title VI Coordinator or other designated personnel).

6.        The Investigator will determine if the complaint has investigative merit:          

 The investigator will determine if the complaint has investigative merit:           

to.        It was received within 180 days of the alleged occurrence.

It was received within 180 days of the alleged appearance.              

b.        It is does not appear to be frivolous or trivial.

It seems not to be frivolous or trivial.                                                           

c.         It involves the City of Corcoran Transit Division CAT's contractors and not another entity.

These are contractors from the City of Corcoran Transit Division of CAT and not from another entity.

d.        A complaint against a contractor involves a CAT Federally Funded contract.

 A complaint against a contractor involves a CAT contract funded by the federal government.


7. The complainant and contractor or other party to the complaint will be notified of the status of the complaint within 10 days of receipt of the complaint, by registered mail;      

The complainant and the contractor or other party to the complaint will be notified of the status of the complaint within 10 days of receipt of the complaint, by certified mail;

to.        That the complaint will not be investigated and the reasons why the complaint does not have investigative merit.

That the complaint will not be investigated and the reasons why the complaint has no investigative merit.

b.        That the complaint will be investigated and a request for additional information needed to assist the investigator.

That the complaint will be investigated and a request for additional information necessary to assist the investigator.

8.        The complainant or contractor must submit the requested information within 60 working days from the date of the original request.  Failure of the complainant to submit additional information within the designated timeframe may be considered good cause for a determination of no investigative merit. Failure of the contractor to submit additional information within the designated timeframe may be considered good cause for a determination of noncompliance under the contract.

The claimant or contractor must submit the requested information within 60 business days from the date of the original request.  Failure to provide additional information by the requestor within the designated timeframe may be considered a good reason to determine that there is no merit of investigation. The designee may be considered good cause for a determination of default under the contract. 
 

9.       The internal investigator and / or contractor must within 15 working days, supply the Executive Director with status report of their investigation and / or resolution of the complaint.

The internal investigator or contractor must, within 15 business days, the Executive Director, with a status report of his investigation or resolution of the complaint from the source.


10.     Within 60 working days of the receipt of the complaint, the investigator will prepare a written report for the Community Development Director or Transit Coordinator. 

Within 60 business days of receipt of the complaint, the investigator will prepare a written report for the Director of Community Development or the Transit Coordinator.

to.        A narrative description of the incident.  Including persons or entities involved.

A narrative description of the events.  Including the people or entities involved.

b.        A statement of the issues raised by the complainant and the respondent's reply to each of the allegations.

A statement of the issues raised by the plaintiff and the defendant's response to each of the allegations.

c.         Citations of relevant Federal, State and local laws, CAT policy etc.

Citations of federal laws, state and local laws, CAT policy and so on.

d.        Description of the investigation, including list of the persons contacted and a summary of the interviews conducted.

Description of the investigation, including the list of contact persons and a summary of the interviews conducted.

and.         A statement of the investigator's finding and recommendations for disposition.

A statement of finding and recommendations for the disposition of the investigator.


11.    The investigative report and findings of the complaint will be sent to legal counsel for review.

The investigation report and the findings of the complaint will be sent to legal counsel for review.

12.     The Community Development Director or Transit Coordinator shall, based on the information before him or her and in consult with legal counsel, make a determination on the disposition of the complaint.  Determination shall be made within 10 days from Community Development Director or Transit Coordinator's receipt of the investigator's report. 

The Community Development Director or Transit Coordinator, based on the information before him or her and in consultation with legal counsel, will make a determination on the disposition of the complaint.  Determination will be made within 10 days from receipt of Transit Coordinator or Community Development Director of Investigator's report.

Examples of disposition are as follows:

Examples of layout are as follows:

to.        Complainant is found to have been discriminated against.  CAT or Contractor is therefore in noncompliance with Title VI regulations. Reasons for the determination will be listed. Remedial actions that CAT or the Contractor must take will be listed.   

Plaintiff is found to have been discriminated against.  CAT or Contractor is therefore in non-compliance with Title VI regulations. The reasons for the determination will be listed. Corrective action to be taken by the contractor or the cat will show up.   

b.        Complaint is found to be without merit.  Reasons why will be listed.

The complaint has no merit.  Reasons why it will be displayed.
 
13.     Notice of the Community Development Director or Transit Coordinator determination will be mailed to the complainant and contractor.  Notice shall include information regarding appeal rights of complainant and instructions for initiating such an appeal. 

Notice of determination from the Community Development Director or Transit Coordinator will send the complainant and the contractor.  Notice shall include information on the complainant's appeal rights and instructions for initiating such an appeal.

Example of a notice of appeal follows:

Example of an appeal notice below:                                                    

to.        CAT will only reconsider this determination, if new facts, not previously considered.  

CAT will only reconsider this determination, in the event of new facts that have not been previously considered.

b.   If the complainant is dissatisfied with the determination and / or resolution set forth by the City of Corcoran, the same complaint may be submitted to the Federal Transit Administration (FTA) for investigation. For more information, please contact the Federal Transit Administration, Office of Civil Rights,                             

201 Mission Street, Suite 1650; San Francisco, CA  94105 / (415) 744-3133.

If the complainant is not satisfied with the City of Corcoran's determination and / or resolution, the same complaint may be submitted to the Federal Transit Administration (FTA) for investigation.  For more information, contact the Federal Transportation Administration, Office of Civil Rights, 201 Mission Street, Suite 1650; San Francisco, CA 94105 / (415) 744-3133.

14.    A copy of the complaint and CAT's investigation report / letter of finding and Final Remedial Action Plan will be issued to FTA within 90 days of the receipt of the complaint.

A copy of the complaint and CAT's investigation / finding letter and final corrective action plan will be issued to FTA within 90 days of receipt of the complaint.

15.     After receiving FTA comments, briefings may be scheduled with all relevant parties to the complaint.

After receiving comments from FTA, information sessions can be scheduled with all parties relevant to the complaint.

16.    A summary of the complaint and its resolution must be included in the annual report to the FTA.

A summary of the complaint and its resolution must be included in the FTA annual report.